ORDERS & SHIPPING
SHIPPING COSTS
SHIPMENT STATUS
PLACE AN ORDER
REJECTION OF AN ORDER FROM A PARTNER
As Exisse is a Marketplace whose products are sold from physical stores, our confirmation of order acceptance via email or web is not a guarantee of delivery. In the event that there are items in your order that are not available, you will be contacted and offered an alternative or a full refund. If your order includes products sold by more than one partner, and one of them refuses the sale of its competence, you will be contacted by the customer service to know whether or not to proceed with the remainder of the order. In case you do not want to, you will be refunded the full amount immediately. For any need or doubt our customer service will be at your disposal.
ORDER INVOLVING MULTIPLE PARTNERS
As Exisse is a Marketplace whose products are sold from physical stores, our confirmation of order acceptance via email or web is not a guarantee of delivery. In the event that there are items in your order that are not available, you will be contacted and offered an alternative or a full refund. If your order includes products sold by more than one partner, and one of them refuses the sale of its competence, you will be contacted by the customer service to know whether or not to proceed with the remainder of the order. In case you do not want to, you will be refunded the full amount immediately. For any need or doubt our customer service will be at your disposal.
BILLING
Exisse is attentive to all the dynamics regarding pollution and sustainability. The invoice has been removed from the packages: to request an invoice for your order please contact customer service and we will immediately send you an electronic one.
SINGLE AND MULTIPLE PARTNER SHIPMENTS
Exisse ships Partner's packages in partnership with many curriers: GLS, SDA, DHL, UPS. Delivery costs are not included in the price and, therefore, an additional charge will be made. Delivery costs (which include VAT charged by us) may vary depending on the products ordered and the location of delivery. The shipping costs of the order are clearly and prominently displayed before the complete checkout, also shown in the order summary. Depending on the delivery location, different tax rules and additional charges may be imposed. In case you purchase a product from a partner outside your territory, import duties may apply. These will be shown during checkout. If they are not included, neither we nor the Partner have any control over these charges and we have no authority to advise you on their amount. Before placing your order, we encourage you to contact your local customs office for more information and an "estimated landed cost". Purchases are shipped directly from Partners, so please contact us if you encounter a problem with one of your orders by contacting customer service. Our goal is to have your order delivered as soon as possible. For orders with products shipped by different partners, the items will be delivered separately. For any delays due to the preparation of packages by partners, customs clearance or failure in payment, Exisse is not responsible. Exisse provides you with shipments from multiple stores for the cost of one shipment: this means that you can purchase multiple items from different locations paying only one shipping charge.
DELIVERY TIME AND SHIPPING STATUS
Delivery time
Delivery times take from 2-7 (for IT) or 5-10 days (for EU) working days depending on the place of delivery, but are still based on approximations, as shipments are handled by third parties, therefore potentially susceptible to advances or delays. Exisse is committed to minimize these times and facilitate the delivery of products. The estimated delivery date is indicated directly by the currier in the email confirmation of shipment. If we do not give you a date, we will do our best to deliver your order to you within the time indicated, although, in some circumstances, delivery may be subject to delay due to events beyond our reasonable control. In such cases, we will arrange delivery of the products as quickly as possible, but we will not be liable for any losses arising from such delays.
Shipping status
Once the partner(s) have accepted the order, you will receive an email containing all the details of the shipment and the Tracking Number through which to check the status of the delivery. Once approved, the order will be sent within 2 working days. If by chance you have not received the shipping confirmation email within 5 days, please contact customer service. In the email you will find the delivery information with the estimated time. If you have ordered products from different partners, you will receive an email with the shipping details (Tracking Number) for each partner involved in the order. To check the status of your shipment, enter your tracking number in currier website.